Star alliance’s f***ed up service
2008/03/01 § Leave a comment
Well, forget it. there is no service with star alliance or spanair. the matter of the fact is, that if you have an entirely new suitcase and they obviously destroy it, you have no right for compensation.
Yes, that is true, they take no responsibility whatsoever for your lugage! However, seat rows are tight on the star alliance flights anyhow, and it is not comfortable exceeding anything longer than 120 min. So, take Iberia. Much better service and not all tha much more expensive!
After writing to staralliance they promised toforward my inquiry what had happened with my complaint to spanair. no response! I am now waiting for a response for a month, but they dont seem to think that they should at least inform their customer what they intend to do. So now I went to spanair at the airport, when i was there anyhow. they said I would have to be patient for 2 month at least. interesting!
They also gave me a number to call. I did, a message from a machine explained that you would have to go to the webpage and find the contact form… interesting… SPANAIR service really is something….something shitty! to be continued…
update: they got what they wanted: I gave up… good strategy, SPANAIR….